Publikasi Penanganan Pengaduan
PERIODE: 1 Januari 2023 s/d 31 Desember Tahun 2023
NAMA PELAKU USAHA JASA KEUANGAN: PT CIMB Niaga Auto Finance
| No | Jenis Transaksi Keuangan | Selesai | Dalam Proses**) | Tidak Selesai***) | Jumlah Pengaduan | |||
|---|---|---|---|---|---|---|---|---|
| Jumlah | Persentase | Jumlah | Persentase | Jumlah | Persentase | |||
| 1 | Penanganan Collection | 253 | 100% | 0 | 0% | 0 | 0% | 253 |
| 2 | Pengenaan Denda Keterlambatan Pembayaran Angsuran | 9 | 100% | 0 | 0% | 0 | 0% | 9 |
| 3 | Metode Pembayaran | 22 | 100% | 0 | 0% | 0 | 0% | 22 |
| 4 | SLIK | 31 | 100% | 0 | 0% | 0 | 0% | 31 |
| 5 | Belum Terima Dokumen Kontrak & Polis Asuransi | 1 | 100% | 0 | 0% | 0 | 0% | 1 |
| 6 | Kesalahan Pembayaran Angsuran | 0 | 100% | 0 | 0% | 0 | 0% | 0 |
| 7 | Kelebihan Pembayaran Angsuran | 8 | 100% | 0 | 0% | 0 | 0% | 8 |
| 8 | Pelayanan Kantor Cabang | 9 | 100% | 0 | 0% | 0 | 0% | 9 |
| 9 | Pelunasan Dipercepat | 10 | 100% | 0 | 0% | 0 | 0% | 10 |
| 10 | Informasi Klaim Asuransi | 21 | 100% | 0 | 0% | 0 | 0% | 21 |
| 11 | Pengambilan BPKB | 23 | 100% | 0 | 0% | 0 | 0% | 23 |
| 12 | Produk | 43 | 100% | 0 | 0% | 0 | 0% | 43 |
| 13 | Biaya Perpanjangan STNK | 19 | 100% | 0 | 0% | 0 | 0% | 19 |
| 14 | Refund Asuransi | 17 | 100% | 0 | 0% | 0 | 0% | 17 |
| 15 | Somasi Litigasi | 3 | 100% | 0 | 0% | 0 | 0% | 3 |
| Total | 469 | 100% | 0 | 0% | 0 | 0% | 469 | |
