Publikasi Penanganan Pengaduan
PERIODE: 1 Januari 2020 s/d 31 Desember Tahun 2020
NAMA PELAKU USAHA JASA KEUANGAN:CIMB Niaga Finance
| Keluhan | Kategori | Total | |||
|---|---|---|---|---|---|
| Belum Terima Dokumen Kontrak & Polis Asuransi | Non Financial | 25 | |||
| Biaya Perpanjangan STNK | Non Financial | 2 | |||
| Klaim Asuransi | Non Financial | 14 | |||
| Kelebihan Pembayaran Angsuran | Financial | 66 | |||
| Kesalahan Pembayaran Angsuran | Financial | 22 | |||
| Metode Pembayaran | Financial | 73 | |||
| Pelayanan Kantor Cabang | Non Financial | 14 | |||
| Pelunasan Dipercepat | Financial | 6 | |||
| Penanganan Collection | Non Financial | 105 | |||
| Pengambilan BPKB | Non Financial | 9 | |||
| Pengenaan Denda Keterlambatan Pembayaran Angsuran | Financial | 30 | |||
| Produk | Non Financial | 8 | |||
| Refund Asuransi | Financial | 3 | |||
| SLIK | Non Financial | 36 | |||
| Somasi Litigasi | Non Financial | 1 | |||
| Restrukturisasi Kredit Karena Covid | Non Financial | 0 | |||
| Financial | 200 | ||||
| Non Financial | 214 |
