Publikasi Penanganan Pengaduan
PERIODE: 1 Januari 2021 s/d 31 Desember Tahun 2021
NAMA PELAKU USAHA JASA KEUANGAN: PT CIMB Niaga Auto Finance
| No | Jenis Transaksi Keuangan | Selesai | Dalam Proses | Tidak Selesai | Jumlah Pengaduan | |||
|---|---|---|---|---|---|---|---|---|
| Jumlah | Persentase | Jumlah | Persentase | Jumlah | Persentase | |||
| 1 | Penanganan Collection | 147 | 100% | 0 | 0% | 0 | 0% | 147 |
| 2 | Pengenaan Denda Keterlambatan Pembayaran Angsuran | 12 | 100% | 0 | 0% | 0 | 0% | 12 |
| 3 | Metode Pembayaran | 62 | 100% | 0 | 0% | 0 | 0% | 62 |
| 4 | SLIK | 31 | 100% | 0 | 0% | 0 | 0% | 31 |
| 5 | Belum Terima Dokumen Kontrak & Polis Asuransi | 11 | 100% | 0 | 0% | 0 | 0% | 11 |
| 6 | Kesalahan Pembayaran Angsuran | 9 | 100% | 0 | 0% | 0 | 0% | 9 |
| 7 | Kelebihan Pembayaran Angsuran | 16 | 100% | 0 | 0% | 0 | 0% | 16 |
| 8 | Pelayanan Kantor Cabang | 8 | 100% | 0 | 0% | 0 | 0% | 8 |
| 9 | Pelunasan Dipercepat | 5 | 100% | 0 | 0% | 0 | 0% | 5 |
| 10 | Informasi Klaim Asuransi | 12 | 100% | 0 | 0% | 0 | 0% | 12 |
| 11 | Pengambilan BPKB | 5 | 100% | 0 | 0% | 0 | 0% | 5 |
| 12 | Produk | 18 | 100% | 0 | 0% | 0 | 0% | 18 |
| 13 | Biaya Perpanjangan STNK | 8 | 100% | 0 | 0% | 0 | 0% | 8 |
| 14 | Refund Asuransi | 4 | 100% | 0 | 0% | 0 | 0% | 4 |
| 15 | Somasi Litigasi | 4 | 100% | 0 | 0% | 0 | 0% | 4 |
| Total | 352 | 100% | 0 | 0% | 0 | 0% | 352 | |
